Financial services receive good practice guidance

New training and competence (T and C) standards and good practice guidance has been launched by the Financial Services Skill Council (FSSC).

The information will include rule-based guidance, direction towards best practice and standards for the delivery of T and C, along with specific examples and toolkits.

Chief executive of the FSSC Teresa Sayers said: "A robust approach to T and C should mean peace of mind - confidence in the achievement of quality outcomes and the management of risk."

She added that this should benefit customers, employees and the business.

The organisation went on to say the new resources can be implemented in a number of different ways, depending on the size and complexity of the firm and the market sector they operate in.

Earlier this week, the government announced it will be spending £12 million on Learning and Skills Council developments aimed at assisting people facing redundancy in the current uncertain economic climate.

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Filed: 20-11-2008